Institutional and Programme Evaluation Projects

Institutional and Programme Evaluation

Batho Pele Standards (BPS)

The project aimed at assisting The Department of Corporate Governance and Traditional Affairs (CoGTA) in developing a draft set of Generic Batho Pele Service Standards as well as a Batho Pele Implementation Framework for Local Government.

Project Value: R 242,962.00.

FFC Document Review (FFCD)

To conduct a high-level qualitative review of the FFC’s publications and website, and a redefinition of its market and market segmentation needs.

Financial and

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Fiscal Commission.
Project Value: R 311,805.00.

Good Governance Learning Network impact assessment (GGIA)

PDG was appointed by the GGLN for the development of a comprehensive impact assessment framework.

Isandla Institute.
Project Value: R 135,000.00.


PDG was appointed by GIZ to participate in an expert mission conducting the Programme Progress Review (PPR) of the Strengthening Local Governance Programme (SLGP).

Project Value: R 199,866.00.

ILIMA Evaluation (ILIMA2)

PDG was appointed by Old Mutual’s Ilima Trust to conduct an evaluation of the organisation’s outputs. Ilima Trust provides support to the public sector on a consultancy basis, which is subsidised by funding made available through the Trust. The evaluation mainly focuses on conducting an assessment of how satisfied public sector beneficiary organisations are with the support provided by Ilima through its assignments and projects. The methodology includes conducting a telephonic survey of beneficiaries as well as engaging with Ilima consultants about their experiences, challenges and lessons learnt. The objective of this evaluation is to provide recommendations for improvements going forward.

Old Mutual – Ilima Trust.
Project Value: R 131,528.00.

Evaluation of the SA Programme of the CS Mott Foundation (MOTT)

PDG was awarded a contract to review the local government and community participation components of a broader evaluation of the CS Mott Foundation’s South Africa Programme. This involved developing an analytical framework, desktop research, key informant interviews, analysis, report writing and finally recommendations for the Mott Foundation’s new five year programme cycle.

Mott Foundation.
Project Value: R 169,037.00.

National Customer Survey (NCS)

PDG conducted a consumer satisfaction survey for the Department of Water Affairs and Forestry. The primary objective was to guage the level of satisfaction amongst consumers with regard to the manner in which water and sanitation is delivered to them. The secondary objective was to assist DWAF in its capacity as the national regulator to verify performance of institutions against reported service delivery indicators.

Department of Water Affairs
Project Value: R 2,611,428.00.

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Overstrand Municipality (OSD)

PDG was appointed to conduct a service delivery perception study for the Overstrand Municipality. Part of the study also involves an evaluative survey of the annual Whale Festival.

Overstrand Municipality.
Project Value: R 175,438.00.

Urban Landmark Impact Assessment (ULIA)

This project was aimed at measuring and assessing the impact of the UrbanLandmark program.

Urban Landmark.
Project Value: R 193,099.00.